Shipping policy

Thank you for shopping with Oasis Signature Series. We want to ensure a smooth and enjoyable shopping experience for you. Please review our shipping policy below:

1. Processing Time:

  • Orders are normally processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. Depending on the banking institution or payment method you use payment confirmation could take 1-4 business days. We strive to achieve payment processing in 2 business days or less.
  • During high demand periods, processing times may be extended. We appreciate your patience.

2. Shipping Methods:

  • We offer standard shipping options for domestic and international orders.
  • Orders are shipped via UPS, FedEx, USPS.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of the package and the destination.
  • Domestic and international shipping rates can be viewed during the checkout process.
  • Free shipping may be available for orders above a certain total (check promotions for details).

4. Estimated Delivery Times:

  • Standard shipping:
    • Domestic: 4-7 business days
    • International: 7-14 business days

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email along with a link to track your order.
  • Use the provided tracking number to monitor the status of your delivery.

6. Customs and Import Taxes:

  • For international orders, customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs processes.

7. Lost or Stolen Packages:

  • Oasis Signature Series is not liable for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.

8. Address Changes:

  • To prevent shipping delays, please double-check your shipping address before completing your order. Contact us immediately if any changes are needed.

9. Shipping Restrictions:

  • We currently do not ship to P.O. boxes. Please provide a physical address for delivery.
  • Some items may have shipping restrictions based on destination or local regulations.

10. Shipping Promotions:

  • Periodically, Oasis Signature Series may offer free or discounted shipping promotions. Terms and conditions for these promotions will be clearly communicated during the promotional period.

11. Contact Us:

Thank you for choosing Oasis Signature Series, we appreciate your business!